"Professional, polite and helpful is what I describe when I think of my service. Thank you for the 15 + years
and the 15 more to come."
Ed Epps, General Manager
Home Alert
Every agent and staff member are evaluated daily and compared to company-wide goals and milestones. Random monitoring aids in the evaluation of staff efficiency, accuracy, and professionalism.
PSS is the only answering service to develop in house proprietary software and win awards for it, such as the
Connections Innovation Award. TASterix software provides unique proprietary features which have helped to
propel PSS as the unique industry leader. The PSS staff has weekly meetings to generate software enhancements
that respond to the client's needs. This software's uniqueness provides PSS with the most sophisticated software
available while simultaneously allowing for a cost competitive advantage over our competitors.