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We help you EVERYDAY

  • SMS Text Messaging
  • Rate Scripting
  • Lead Capture
  • Customizable Situations
  • Mistake Tracking
  • Office Status Scheduling
  • Fax/Email Scheduling
  • Text Messaging
  • On Call Scheduling
  • Detailed Dispatch Logs
  • Vacation De-Activation

"Professional, polite and helpful is what I describe when I think of my service. Thank you for the 15 + years and the 15 more to come."
Ed Epps, General Manager
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Professional Services Calls Quality

Just ask us.... How we insure quality every time

Quality

Periodic Agent Review

Every agent and staff member are evaluated daily and compared to company-wide goals and milestones. Random monitoring aids in the evaluation of staff efficiency, accuracy, and professionalism.

Advanced Technology (www.tasterix.com)

PSS is the only answering service to develop in house proprietary software and win awards for it, such as the Connections Innovation Award. TASterix software provides unique proprietary features which have helped to propel PSS as the unique industry leader. The PSS staff has weekly meetings to generate software enhancements that respond to the client's needs. This software's uniqueness provides PSS with the most sophisticated software available while simultaneously allowing for a cost competitive advantage over our competitors.