“Our relationship is one of consistent reliability. When I leave my office each evening,
I know my after-hours emergency phone calls are handled exactly the same way our patients are
accustomed to during our normal working hours! ”
Dawn Cuffee, Office Manager
Drs Steingard and Testa
Every agent and staff member are evaluated daily and compared to company-wide goals and milestones. Random monitoring aids in the evaluation of staff efficiency, accuracy, and professionalism.
PCC is the only answering service to develop in house proprietary software and win awards for it, such as the
Connections Innovation Award. TASterix software provides unique proprietary features which have helped to propel PCC as the
unique industry leader. The PCC staff has weekly meetings to generate software enhancements that respond to the client's needs.
This software's uniqueness provides PCC with the most sophisticated software available while simultaneously allowing for a
cost competitive advantage over our competitors.