Services

HIPAA Compliancy

Healthcare Calls (HCC) is 100% HIPAA Compliant and has developed unique and encrypted technology allowing your office and on call staff to retrieve urgent and non-urgent messages safely and securely via email or smart phones.

We Make It Easy

Highly skilled and trained agents within the healthcare industry interact with your callers and staff in a professional, friendly, and courteous demeanor. HCC’s polite staff obtains mandatory and accurate information which is reliably transmitted to your office or after hour on-call staff.

In addition to “Making It Easy”, Healthcare Calls (HCC) agents are familiar with and understand Medical Terminology utilized everyday within your profession. Terminology like:

• Triage Nursing
• Diagnostic Testing
• Catheter

• Stat / Routine
• Intravenous
• Oxygen

• Infusion Pumps
• Pain Management
• X-Ray

Situational Awareness & Dispatching

HCC’s NEW Situational Awareness Feature (SAF) has propelled us as the Industry Leader by encoding customizable and time sensitive instructions. This unique feature guides our agents and staff to process every call efficiently, regardless of the limitless number of scenarios your office and the HCC staff will handle within a single day.

Front Desk Automation

Allow HCC to create a highly refined and professional auto answer environment allowing for the possible segregation of call volume. Our unique Asterisk-based technology is the world leading telecom IP-PBX and allows for unlimited features, such as, voicemail to email for non-urgent calls and hosted phone extensions readily available from anywhere in the world.